Subscription Policy

Effective Date: 3/25/25

1. Overview

Quendalls offers a convenient subscription service for our homemade horse treats, ensuring your equine companion never runs out of their favorite snacks. By subscribing, you agree to the terms outlined below.

2. Billing & Payments

• Your subscription will be automatically billed on a recurring basis according to your selected plan (e.g., monthly, bi-monthly).

• Payments are processed using the payment method provided at checkout.

3. Shipping & Delivery

• Subscription orders are processed and shipped based on your selected delivery schedule.

• Shipping times vary, but most orders arrive within 5-7 business days after processing.

4. Cancellation Policy

• You may cancel your subscription at any time, but the cancellation must be made at least 7 days before your next scheduled shipping date to avoid being charged for the upcoming shipment.

• Cancellations made after this timeframe will apply to the following billing cycle.

5. Modifications & Pauses

• You can update your subscription preferences, including skipping a shipment or changing the delivery frequency, by logging into your account or contacting us.

6. Refunds & Returns

• Due to the nature of our products, we do not accept returns or offer refunds on subscription orders once they have been processed.

• If you receive a damaged or incorrect item, please contact us within 7 days of delivery for assistance.

7. Contact Us

If you have any questions or need assistance with your subscription, please reach out:

📧 Email: Lauren@quendalls.com
📍 Business Name: Quendalls

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