Shipping Policy

Effective Date: 3/25/25

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1. Processing & Shipping Times

At Quendalls, we strive to get your horse treats to you as quickly as possible! Orders are typically processed within 2-3 business days and shipped via standard shipping. Delivery times may vary depending on your location, but most orders arrive within 5-7 business days after shipping.

2. Shipping Rates

Shipping costs are calculated at checkout based on your location and order size. We currently ship within [Specify Regions, e.g., the U.S. only].

3. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking details so you can follow your package every step of the way.

4. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us at Lauren@quendalls.com within 7 days of delivery, and we’ll work with you to resolve the issue.

5. Returns & Refunds

Due to the nature of our products, we do not accept returns. However, if there is an issue with your order, please reach out to Lauren@quendalls.com, and we’ll do our best to make it right.

6. Contact Us

If you have any questions about our shipping policy, feel free to reach out!

📧 Email: Lauren@quendalls.com
📍 Business Name: Quendalls